Maison Marna FZE LLC (“MARNA,” “we,” “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit maisonmarna.com, communicate with us or purchase our products.
1. Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address and telephone number.
Billing and delivery addresses.
Order details, purchase history and product preferences.
Account information if you create a customer account.
Messages, enquiries, reviews or other information you provide.
Marketing preferences and newsletter subscriptions.
Device, browser, IP address and website-usage information.
Information collected through cookies and similar technologies.
Payments are processed through our payment-service providers. We do not ordinarily receive or store your complete payment-card details.
2. How We Collect Information
We collect personal information:
Directly from you when you place an order, create an account, contact us or subscribe to marketing.
Automatically when you browse our website.
From Shopify and service providers supporting payments, delivery, analytics, advertising and fraud prevention.
From platforms through which you interact with our advertisements or social-media content.
3. How We Use Your Information
We may use your personal information to:
Process, fulfil and deliver your orders.
Process payments and provide order updates.
Create and manage customer accounts.
Respond to enquiries and provide customer support.
Detect fraud and protect our website and customers.
Improve our products, services and website experience.
Measure website performance and marketing effectiveness.
Send promotional emails and offers where you have consented.
Comply with legal, accounting, tax and regulatory obligations.
Enforce our terms and protect our legal rights.
We process personal information where necessary to fulfil an order or contract, comply with legal obligations, pursue legitimate business purposes where permitted, or where you have provided consent.
4. Email Marketing and Promotional Offers
If you provide your email address through our signup form, including to receive a promotional discount, we may send you marketing communications where you have consented.
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us at hello@maisonmarna.com.
Unsubscribing from marketing will not prevent us from sending essential communications relating to your orders or account.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
* Operate essential website and checkout functions.
* Remember preferences and shopping-cart activity.
* Understand how visitors use the website.
* Measure the effectiveness of advertising.
* Improve website performance and security.
* Provide relevant marketing where permitted.
You can control cookies through your browser settings and any cookie-preference tool displayed on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, non-essential advertising or analytics cookies will only be used after receiving your consent.
6. How We Share Information
We may share personal information with trusted service providers when necessary to operate our business, including:
* Shopify, which hosts and supports our online store.
* Payment processors and financial-service providers.
* Delivery, logistics and fulfilment partners.
* Website, IT, security and cloud-storage providers.
* Email, advertising and analytics providers.
* Accountants, legal advisers and other professional advisers.
* Government bodies or law-enforcement authorities where legally required.
These providers may only use information for the services they provide or as otherwise permitted by applicable law.
We do not sell personal information for monetary payment.
7. Shopify
Our online store is hosted by Shopify. Shopify processes certain customer and website information to provide its ecommerce, checkout, security and related services.
Shopify may process information in countries outside the United Arab Emirates. Shopify’s handling of personal information is also governed by its own privacy policies, available at:
https://www.shopify.com/legal/privacy/consumers
8. International Data Transfers
Some of our technology and service providers may process or store personal information outside the United Arab Emirates.
Where required, we take reasonable steps to ensure that international transfers are made using appropriate legal, contractual and security safeguards.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
* Complete transactions and provide services.
* Maintain appropriate business and financial records.
* Comply with legal, tax and accounting requirements.
* Resolve disputes and enforce agreements.
* Protect against fraud and security threats.
Retention periods may vary depending on the type of information and applicable legal requirements.
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your information.
Request restriction of or object to certain processing.
Withdraw consent where processing relies on consent.
Request a transferable copy of certain information.
Object to direct marketing.
Request information about automated processing where applicable.
To submit a privacy request, contact hello@maisonmarna.com.
We may need to verify your identity before completing a request. Certain rights may be limited where retaining or processing information is required by law.
11. Information Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no online transmission or storage system can be guaranteed to be completely secure.
12. Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect personal information from children without appropriate parental or guardian authorisation.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security or content practices of those third parties.
We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, technology or legal obligations.
The updated version will be published on this page with a revised “Last updated” date.
15. Contact Us
For questions, concerns or privacy requests, contact:
Maison Marna FZE LLC
United Arab Emirates
Email: hello@maisonmarna.com
Website: maisonmarna.com