REFUND AND RETURN POLICY

We want you to be confident when purchasing from MARNA. Please review this policy before placing your order.

1. Return Eligibility

You may request a return within 7 calendar days of receiving your order.

To qualify for a return, the product must be:

Unused and unopened.
In its original condition and packaging.
Sealed, where applicable.
Accompanied by proof of purchase.

Returns that do not meet these conditions may be refused.

2. Opened or Used Perfumes

For hygiene, safety and product-integrity reasons, we cannot accept returns or exchanges for perfumes that have been opened, sprayed, used or had their seal removed.

This restriction does not apply where the product is defective, damaged or incorrectly supplied.

3. Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your order is damaged, defective or incorrect, contact us at hello@maisonmarna.com as soon as possible, preferably within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs or videos of the product and packaging.

If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional delivery cost.

This timeframe does not limit any rights available to you under applicable UAE law.

4. Bundles and Sets

The Duo and The Signature Set must be returned as complete sets.

Individual products from a bundle or set cannot be returned separately. All products must remain unused, unopened and in their original packaging.

Any complimentary gifts included with the order must also be returned. If they are not returned, their value may be deducted from the refund where permitted.

5. Starting a Return

Before returning a product, email hello@maisonmarna.com with your order number and reason for the return.

Do not send a return without receiving return instructions from us first. Unauthorised returns may not be accepted.

6. Return Delivery Costs

For approved change-of-mind returns, the customer is responsible for return-delivery costs.

If the product is damaged, defective or incorrectly supplied, MARNA will cover the reasonable return or replacement delivery cost.

Original delivery charges are non-refundable unless the return results from an error by MARNA or a defective product.

7. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 to 10 business days. Your bank or payment provider may require additional processing time.

We are not responsible for delays caused by banks or payment providers.

8. Exchanges

Eligible unopened products may be exchanged, subject to availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit or a refund.

Any price difference and applicable delivery costs must be paid before the replacement is dispatched.

9. Order Cancellations

To request a cancellation, contact us as soon as possible at hello@maisonmarna.com.

Orders may only be cancelled before they have been processed or dispatched. Once an order has been dispatched, it must follow the standard return process.

10. Non-Returnable Items

Unless defective, damaged or incorrectly supplied, returns will not be accepted for:

Opened, sprayed or used perfumes.
Products with removed or damaged seals.
Products not in their original packaging.
Incomplete bundles or sets.
Complimentary samples or promotional gifts.
Products damaged after delivery through misuse or improper storage.