These Terms of Service govern your access to and use of maisonmarna.com and any purchases made from Maison Marna FZE LLC (“MARNA,” “we,” “us” or “our”).
By visiting our website or purchasing from us, you agree to these Terms of Service, our Privacy Policy, Refund and Return Policy, and Shipping and Delivery Policy.
1. About MARNA
This website is operated by:
Maison Marna FZE LLC
United Arab Emirates
Email: hello@maisonmarna.com
Website: maisonmarna.com
Our online store is hosted by Shopify, which provides the ecommerce platform used to offer our products.
1. Eligibility
You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to use this website or place an order.
By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.
1. Website Use
You may use this website only for lawful personal-shopping purposes.
You must not:
Use the website for fraudulent or unlawful purposes.
Attempt to access restricted systems or customer information.
Introduce viruses, malicious code or harmful technology.
Interfere with the website’s security or operation.
Copy, reproduce or commercially exploit our content without permission.
Use automated systems to scrape, extract or monitor website content.
Place false, speculative or unauthorised orders.
We may restrict or terminate access where these Terms are violated.
2. Products and Fragrance Descriptions
We aim to describe and display our products accurately. However:
Colours and packaging may appear differently depending on the device or screen.
Minor packaging or presentation variations may occur between production batches.
Fragrance perception, projection and longevity vary according to skin chemistry, environment, application and personal sensitivity.
Fragrance descriptions and note profiles are provided as guidance and are not guarantees of an identical experience for every customer.
3. Product Availability and Limited Releases
Products are subject to availability. Some MARNA fragrances may be produced in limited quantities or offered only during selected releases.
Adding a product to your cart does not reserve it. Products may sell out before checkout is completed.
We may limit purchase quantities, discontinue products or change availability without prior notice.
4. Orders and Acceptance
After placing an order, you may receive an order-confirmation email. This confirms that we received your order but does not guarantee acceptance.
An order is accepted when it has been processed and confirmed for dispatch.
We may refuse or cancel an order where:
A product is unavailable.
Payment cannot be authorised.
Order information is incomplete or inaccurate.
We suspect fraud, misuse or unauthorised activity.
A pricing, product or website error has occurred.
Delivery cannot be completed to the selected location.
If payment has already been collected for a cancelled order, the appropriate amount will be refunded to the original payment method.
5. Prices and Payments
Prices are displayed in UAE dirhams unless stated otherwise.
Applicable taxes, delivery costs or additional charges will be displayed before checkout where relevant.
We may change prices at any time. Price changes do not affect orders that have already been accepted.
Payment must be completed using one of the payment methods available at checkout. Payment processing may be subject to the terms and security checks of the relevant payment provider.
6. Discount Codes and Promotions
Discount codes and promotional offers:
Are valid only during the stated promotional period.
Cannot be exchanged for cash.
May be limited to one use per customer.
May exclude certain products, bundles or releases.
Cannot be combined unless expressly stated.
Must be entered correctly before checkout is completed.
We may modify or withdraw a promotion where reasonably necessary, including in cases of error, fraud or misuse.
Discounts cannot normally be applied after an order has been placed.
7. Delivery
Available delivery locations, charges and estimated delivery times will be shown at checkout or communicated separately.
Delivery estimates are not guaranteed. Delays may occur due to couriers, weather, public holidays, incorrect customer information or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and remaining available to receive the order.
Risk of loss or damage passes in accordance with applicable law and the delivery arrangements for the order.
8. Cancellations, Returns and Refunds
Cancellations, returns, exchanges and refunds are governed by our Refund and Return Policy.
Opened, sprayed or used perfumes cannot normally be returned for hygiene, safety and product-integrity reasons unless they are defective, damaged or incorrectly supplied.
Nothing in these Terms limits any mandatory consumer rights under applicable UAE law.
9. Product Safety and Use
MARNA fragrances are intended for external use only.
Customers should:
Follow all instructions and warnings shown on the packaging.
Avoid contact with the eyes and damaged or irritated skin.
Keep fragrances away from heat, flames and direct sunlight.
Keep products out of the reach of children.
Discontinue use if irritation or an adverse reaction occurs.
Customers with known allergies or sensitivities should review the available product information and seek appropriate medical advice before use.
10. Intellectual Property
All website content, including the MARNA name, logos, product names, packaging, photographs, graphics, videos, text, designs and website presentation, belongs to Maison Marna FZE LLC or is used with permission.
This content may not be copied, reproduced, modified, distributed, published or commercially used without our prior written permission.
11. Customer Content and Reviews
If you submit a review, photograph, comment or other content, you confirm that:
You created it or have permission to share it.
It is accurate and does not violate another person’s rights.
It is not unlawful, misleading, offensive or harmful.
You grant MARNA a non-exclusive, royalty-free right to display and use submitted content for operating and promoting the business, subject to applicable law and privacy rights.
12. Third-Party Services and Links
Our website may use or link to third-party services, including Shopify, payment providers, delivery companies and social-media platforms.
We do not control third-party websites or services and are not responsible for their content, security, availability or privacy practices.
Your use of third-party services may be governed by their separate terms and policies.
13. Website Availability
We aim to keep the website available and accurate but cannot guarantee uninterrupted or error-free access.
We may update, suspend or withdraw parts of the website for maintenance, security, operational or business reasons.
14. Disclaimer and Limitation of Liability
To the maximum extent permitted by applicable law, MARNA will not be liable for indirect, incidental or consequential losses resulting from:
Use or inability to use the website.
Unauthorised access caused by circumstances outside our reasonable control.
Reliance on website content.
Delays caused by third-party service providers.
Use of products contrary to their instructions or intended purpose.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer-protection rights.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using the website, you acknowledge that information may be processed by service providers required to operate the store, process payments, deliver orders and provide customer support.
16. Changes to These Terms
We may update these Terms periodically to reflect changes to our products, services, business practices or legal obligations.
The updated Terms will be published on this page with a revised “Last updated” date. Changes apply from the date they are published.
17. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
18. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
Any dispute will be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless applicable consumer law provides otherwise.
19. Contact Us
For questions about these Terms, contact:
Maison Marna FZE LLC
United Arab Emirates
Email: hello@maisonmarna.com
Website: maisonmarna.com